100% Satisfaction Guarantee
More beautiful skin and better well-being
Our products have been tested by many happy and satisfied customers. Therefore, we are confident that the products work as promised. This is why we offer a 100% satisfaction guarantee.
We guarantee you a more beautiful and clearer skin, provided you use our products as directed. If you still haven't experienced a difference after 100 days, you can request a refund against return. Please note that the product must be returned together with all spare parts.
Less than 3% of our customers choose to make use of the satisfaction guarantee. If you buy a product from us, there is more than 97% likelihood that you will get appreciable benefits from your purchase.
The satisfaction guarantee only applies if you have purchased the products in our webshop.
How to return a product?
Please first contact us before sending the product back. Simply describe why you are not satisfied. We will then inform you of the return address. Once the product is returned and received, we will refund the money. It is possible to buy a return label through us for EUR 6,5, which will simply be deducted from the refunded amount.
Right of return VS satisfaction guarantee
Please be aware that all products in our Comforth Care series, our teas, and our essential oils are not covered by the satisfaction guarantee. However, they are still subject to our 100-day return policy, which means they can be returned within 100 days, but they must be returned unopened in their original packaging.
All other products you can try freely for up to 100 days without affecting your right to return.
Terms
Read our refund policy here and our trading terms here.
We hope to hear from you again
If you choose to return your product, we hope you will shop with us another time.
If you have any questions about our satisfaction guarantee, please feel free to write to us.
